Water stains on the bathroom ceiling were apparent in one room we inspected, and the shower grout needed a better scrubbing in another. Reviews of housekeeping are mixed, with many past guests reporting their rooms needed a more thorough cleaning. Bathrooms are smallish, but feature nice quartz vanities and average acrylic shower/tub inserts. Amenities vary according to room category: Safes, flat-screen TVs, and free Wi-Fi are standard in all rooms, but only higher-category rooms have Keurig coffeemakers and mini-fridges. Suites have separate living rooms with sofas, and a few Suites have wet bars and whirlpool tubs in their bedrooms as well. Work desks with office chairs are also a feature in some - but not all - rooms. A few rooms, like the Standard Double Queen we saw, have oversized armchairs with vivid orange piping.

Some feature balconies, too, offering great views of Lake Tahoe. Apart from decor, rooms have ample space and plenty of light thanks to large windows. The property's rock theme is present in the artwork of guitar and turntable prints or glossy photos of rockstars like Alice Cooper. Wood furniture in a dark finish adds a bit of polish as well. Orange accent walls and bolster pillows are paired with large padded headboards with attractive results. We were on the first floor with people just hanging out right outside our room windows.Rooms are divided into two high-rise wings - the Heavenly and Sunset towers - but both share the same bold decor. Shower looked like a gym shower, after 3 hours in the room we chose to just leave. For 350 bucks for one night I expected more. I feel we were intentionally placed into a room that was sub par. We were supposed to get a jacuzzi and the room had no jacuzzi. We got a grumpy lady call and tell us the room was ready and when we went to the suite it was nothing like we had booked online. After two hours of sitting in the lobby and watching customer after customer get checked in early we sat and waited. This contradicts what I was told one hour and a half ago. So I was thinking 45 mins to an hour tops.Īfter an hour and a half I checked for an update and I was told they are making the bed now and it should be ready soon. They said they moved us to a different suite that was ready but waiting in inspection. We booked a suite and showed up early, they said we could do an early check in as long as the room was ready.

Supposed to stay Saturday night, but such a bad experience we chose to leave.

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